New Philadelphia – A family-owned business since 1970, Shoup’s Cleaning Co., embraces the theme “one call cleans it all.”
The business is located at 1558 Truss Road SW in New Philadelphia.
Doug and Kristen Shoup purchased the business in 2020 from Doyle Shoup and officially took over ownership in January 2021.
Doyle Shoup founded the business over 50 years ago. In 1970, he operated the business out of his house. At first it was a side business, as he was doing cleaning at what is now Cleveland Clinic Union Hospital.
Doyle was looking to expand the business, so he left his position at the hospital to become his own boss. He then moved the business to a rented garage on the southside of New Philadelphia and then to a building on Crater Avenue. That building burned in 1986 and Shoup almost lost all the equipment and other items. The current location, on Truss Road was constructed in 1987.
Doyle has always believed in hard work and perseverance. He makes sure these two characteristics are apparent to the customers with all services. Doyle is retired, but still comes into the office.
“I enjoyed serving the people,” he said. “One job that stands out is when we cleaned after the fire at New Philadelphia High School. It was a sad day.
“Another job I recall, we were going to clean Warther’s Museum at Dover. Dave Warther said the alarm would not be set so we could enter the building. We arrived later than anticipated. All at once several police officers arrived with guns drawn, of course, the police knew us. The employees had set the alarm.”
Doyle said the employees sometimes are called out on holidays or from family gatherings. He said it happens and the employees are always willing to help those affected.
Other cleaning services offered are carpets, upholstery, oriental and area rugs, mattress cleaning, hardwood and tile floors, windows, power washing, residential and commercial cleaning.
Beside cleaning, the company, also offers disinfecting services which have been used often since the pandemic began. They use an electrostatic sprayer application and an Ohio Environmental Protection Agency registered disinfectant, and use CDC guidelines including personal Protective Equipment. The disinfecting services include high traffic areas.
Kristen Shoup said they clean many area businesses in Tuscarawas County and surrounding counties, after hours and offer emergency services such as sewer back-up, water, smoke and fire damage restoration.
They also offer complete deep cleaning such as windows, walls, furniture, and floors along with servicing fire and police departments, first responders, veterans, churches and senior citizens. Discounts are offered to those entities and senior citizens. The business was chosen Best of the Best Cleaning Service in the Times Reporter’s Best of the Best feature.
They also clean the Noah’s Hope Child Advocacy Center, which is named after Doug and Kristen’s late son, Noah. It is located on E. High Avenue and is dedicated to helping abused or neglected children from being victimized by an abuser.
“I helped Dad clean when I was young. After a few years, I began spending more time with him to learn the business,” Doug said. “Being able to serve people and help them is our goal. Dad has always been so focused on helping the community.”
Kristen has worked in the office, however her first love is plants and she is employed from spring to fall at Stutzman’s Lawn and Landscaping in New Philadelphia.
Tiffany Poland is the Shoup’s general manager. She hires and trains employees, and cares for customers emergencies. She said often the elderly do not have day to day energy and need help to clean.
“Once the cleaning is done, it is a safe and healthy environment for them,” Poland said.
She said the logos on the trucks and brochures are actually Doug and Kristen’s caricatures.
There are 15 employees, many have been with the business for years, including Tim Mick (38 years), Carl Mullins (39 years) and Brian Welch (20 years).
Doug lauded the employees, noting “they are a good team.”
“Restaurant owners want to create ways to have us clean for them and free up the employees so they can attend to customers,” Doug said.
Shoup’s Cleaning can be contacted at www.shoupscleaning.com or [email protected] or call 330-339-6684.
https://www.timesreporter.com/story/news/2022/02/17/doug-and-kristen-shoup-carry-family-business-started-doyle/6811127001/